Frequently Asked Questions

Question 1

What does Gepflegt Zuhause offer?

Accepted Answer

Gepflegt Zuhause provides professional elder care and support at home. Our services include daily care, dementia care, housekeeping, respite care, 24-hour care and individual consultation.

Question 2

What area do you cover?

Accepted Answer

We operate in the Bern region and neighbouring cantons. In a personal conversation, we are happy to clarify whether we also cover your area.

Question 3

In which languages is care provided?

Accepted Answer

Our team provides care in German, French, Italian and English. We ensure caregivers with matching language skills are assigned.

Question 4

What sets Gepflegt Zuhause apart from other providers?

Accepted Answer

We combine over 20 years of experience with a personal, family-oriented approach. Every care plan is individually tailored and carried out by certified professionals.

Question 5

Can I combine multiple services?

Accepted Answer

Of course. Many of our clients use a combination of different services, which we flexibly adapt to your needs.

Question 6

What do the services cost?

Accepted Answer

Costs depend on the type and scope of care. During a free initial consultation, we provide a transparent, individual quote with no hidden costs.

Question 7

Does health insurance cover part of the costs?

Accepted Answer

Yes, many of our services are co-financed by basic or care insurance. We support you with the clarification and billing process.

Question 8

Is there a minimum contract period?

Accepted Answer

No, we offer flexible arrangements without minimum contract periods. You can adjust the scope or end care at any time.

Question 9

How does billing work?

Accepted Answer

Billing is monthly and transparent. You receive a detailed breakdown of all services provided.

Question 10

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Accepted Answer

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Question 11

How does the initial consultation work?

Accepted Answer

In a personal conversation — at your home, by phone or video — we assess your situation and wishes. Together we develop an individual care plan.

Question 12

How quickly can care start?

Accepted Answer

Typically we can begin care within 3–5 working days. In urgent cases, even sooner.

Question 13

Can I flexibly adjust the scope of care?

Accepted Answer

Yes, the scope of care can be adjusted at any time to changing needs — whether more or fewer hours, different times or additional services.

Question 14

What happens in an emergency?

Accepted Answer

We have an emergency hotline available around the clock. Our caregivers are trained in first aid and follow clear emergency protocols.

Question 15

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Accepted Answer

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Question 16

What qualifications do the caregivers have?

Accepted Answer

All our staff hold recognised care qualifications or relevant specialist certificates. They also complete at least 40 hours of continuing education annually.

Question 17

What happens if the caregiver is unavailable?

Accepted Answer

We promptly arrange a qualified replacement who is briefed on the individual needs and routines.

Question 18

How do we provide feedback or complaints?

Accepted Answer

We have a structured feedback process. You can contact us at any time by phone, email or in person. Every concern is taken seriously and addressed promptly.

Question 19

Are you certified?

Accepted Answer

Yes, we are Spitex-certified, ISO 9001:2015-certified and recognised as a specialist dementia centre. Our quality standards are regularly audited externally.

Question 20

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Accepted Answer

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Frequently Asked Questions

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Frequently Asked Questions

Question not answered?

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informiert